Support — System Map: Personal Edition
A private place to map your inner system and keep your own history, on your own device.
Get in touch
We usually reply within [2 business days]. There's no support account to create and no ticket number to track — just email us.
When something's gone wrong, it helps to tell us:
Which device you're using (Windows, Mac, Android or iPhone)
What you were doing when it happened
What you expected, and what happened instead
The app version, from ☰ menu → How this works(or Help on desktop)
Please don't send us your System Map (.smapc) file, screenshots of your system, or anything personal from inside the app.
We don't need it, and we'd rather you kept it private. A description of the problem is plenty.
Common questions:
Where is my information kept?
On your device, and nowhere else. There are no accounts and no servers — the app never connects to the internet.
On Windows and Mac, it's a file you name and save wherever you choose. On Android and iPhone, it lives inside the app and saves automatically as you go.
I forgot my password. Can you unlock it?
No — and we're sorry, because we know how that lands.
Your information is encrypted with a key made from your password, and we never see either one. That's what makes it genuinely private, but it also means nobody can recover it, including us. There's no reset link and no back door.
Keep your password somewhere safe — a password manager, or written down somewhere only you can reach.
I want to uninstall the app from my phone. Will I lose my work?
Yes — back it up first.
On phones, your information is stored inside the app, so removing the app deletes it permanently.
Before uninstalling: ☰ menu → Back up a copy, then save that file somewhere lasting — your cloud storage, or email it to yourself.
How do I move to a new phone or computer?
On the old device: ☰ menu → Back up a copy(on desktop, just use your saved file)
Get that file to the new device — cloud storage, email, or a cable
Install the app on the new device
Open the app and use Open… to load the file, entering the password you used
How do I send my work to my therapist?
Send to therapist… from the toolbar or the ☰ menu
Choose which app your therapist uses — ask them if you're not sure. They may have the Combined app, just the System Map app, or just the Trauma Ledger app. A therapist will not be able to open the system map if they only own the Trauma Ledger app.
Enter your name or a code, then set a password for the file
The file saves to your device; send it to your therapist yourself, usually as an email attachment
Send the password in a separate message — a different email, or a text
Your therapist opens the file from inside their professional app. It won't open in email or a document reader.
Does it work without internet?
Yes, always. The app has no internet features at all. You can use it in airplane mode indefinitely.
Can I use Face ID or my fingerprint?
On phones, yes — if you've set a password first. After setting one, the app offers to let you unlock with Face ID, Touch ID or your fingerprint instead of typing it.
It's optional and off unless you choose it, and you can turn it off any time from the ☰ menu. Your password always still works.
How many profiles can I have?
Two, both included in the price. Each profile is a completely separate system — its own map and its own history — so nothing is mixed together.
Can I add pictures or drawings?
Yes. Each headmate can have a picture or drawing attached, shown on their card. Images are scaled down when added, so your file stays a manageable size.
My antivirus warned me about the installer
This can happen with any newly released program on Windows. The app is properly signed by Sana Mente Labs LLC — you can check by right-clicking the installer, choosing Properties, and looking at the Digital Signatures tab.
If Windows shows a blue "Windows protected your PC" box, click More info, then Run anyway. These warnings fade as more people install the app.
Is this a medical or clinical tool?
No. It's a personal tool for recording and reflecting on your own experience. It doesn't diagnose or treat anything, and it isn't a substitute for working with a professional. If you're in treatment, it can give you something to bring along — but that's your choice, not something the app does on its own.
What you need
WindowsWindows 10 or laterMacmacOS 10.13 or laterAndroidAndroid 7.0 or lateriPhoneiOS 15 or later
Privacy
We don't collect anything. Full details: Privacy Policy
If you're having a hard time
This app deals with material that can be heavy. It's built to let you go at your own pace, add as little or as much as feels right, and stop whenever you want.
If you're struggling and need support beyond what an app can offer, please reach out to someone — a therapist, a trusted person, or a crisis line in your country. We'd rather you were looked after than finished filling in a form.
Sana Mente Labs LLCsupport@sanamentelabs.com